CAREERS

Ref # CHZ-HD-2025-07

Channel Zero Inc. (CHZ) is looking for a competent Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The ideal candidate must be customer-oriented and able to effectively deal with difficult customers in order to create value that will help preserve the company’s reputation and business.

Key Responsibilities:

• Serve as the first point of contact for staff seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by staff
• Walk the staff member through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Perform other related duties as assigned

Qualifications:

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of G Suite, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and even-tempered

Quoting ref# CHZ-NST-2025-08, please send your résumé with cover letter and salary expectations, in confidence to: careers@chz.com (no phone calls please).